Refund policy

Free size swap within 3 days

Wrong size? Swap it for free within 3 days of delivery. Shoes must be unworn, clean, and returned in the original box with all tags.

To book a swap, reply to your order email or message us on WhatsApp with your order number and the size you need. We collect the pair and drop off the new size, subject to stock.

Refunds

If your size is out of stock, or a pair arrives damaged or not as described, we'll refund you to your original payment method (M-Pesa, card) within 5 working days of receiving the shoes back.

Gift cards and items marked final sale can't be refunded.